Safety Leadership: How To Get Things Done and Influence People [Photo Gallery]

Mark D. Hansen, P.E., CSP, CPE, of FTS International, says these influence tactics are considered generic because they are applied in all directions within the organization. The first five influence tactics are considered “soft” tactics because they are friendlier than the last four “hard” – or pressure – tactics. Of the three possible responses to an influence tactic – enthusiastic commitment, grading compliance and outright resistance – commitment is most apt to result when the tactics used are consultation, strong rational persuasion and inspirational appeals.