Workplace Gossip: A Weapon or a Gift?

Nov. 6, 2009
Gossip in the workplace can offer clues to power and influence not found on a company’s organizational charts, according to new research from Indiana University.

The study identified subtle ways the targets of gossip are negatively evaluated during formal work meetings, including veiling criticism with sarcasm or talking up another colleague for comparison. It also discussed how efforts to embark on negative gossip can be effectively – and again, subtly – derailed: by changing the subject, targeting someone else for criticism or by pre-emptive, positive comments.

"When you're sitting in that business meeting, be attentive to when the talk drifts away from the official task at hand to people who aren't present," said Tim Hallett, assistant professor in Indiana University (IU) Bloomington's Department of Sociology. "Be aware that what is going on is a form of politics and it's a form of politics that can be a weapon to undermine people who aren't present. But it also can be a gift. If people are talking positively it can be a way to enhance someone's reputation."

Hallett's study, which was co-authored by IU sociologist Donna Eder, a leading authority in gossip research, and Brent Harger, now a sociologist at Albright College, was based on a 2-year ethnographic study of workplace politics at an urban elementary school. The school was undergoing an uncomfortable managerial transition as a new principal began her first full year. Relations with teachers had soured, and when the teachers were unsuccessful in their efforts to lodge complaints through official channels, they resorted to gossip.

Formal vs. Informal Settings

The researchers found that gossip in a formal setting was both similar to and different from informal gossip. Both were almost always negative, yet informal gossip was more direct than formal gossip. Once informal gossip begins, the negative evaluations typically continue with a negative tone but for a shorter duration than the formal gossip.

Gossip in a formal setting is more likely to involve veiled criticism and can be redirected from its negative path by nuanced efforts to change the subject or choose another target for criticism. Hallett explained the nuances can be insightful to others in the room.

"If you're interested in learning how an organization works, you can look at the organizational chart, which can be useful," Hallett said. "But often people say, ‘I still can't tell how things get done, who the prime movers are.’ If you're attentive, you can see who has the informal status, which isn't on the formal charts. It can help you understand how work actually gets done."

The study appeared in the October issue of the Journal of Contemporary Ethnography.

Sponsored Recommendations

3 Essential Elements for a Strong Safety Culture

March 13, 2024
Organizations globally have increased their attention on safety culture: trying to figure out what it really is and the aspects that are necessary to develop and sustain it. And...

Making the Case for Occupational Health Software

March 13, 2024
Deciding to invest in Occupational Health (OH) software can be a challenging leap for many organizations. This article will equip businesses with insightful strategies for effectively...

Fighting the Flu: Solutions for the Workplace

March 13, 2024
Seasonal flu continues to wreak considerable havoc both on individual wellness, as well as on our business continuity and productivity. Explore these solutions for protecting ...

Preventing SIFs with Digitization: Reduce Serious Injuries and Fatalities with Technology

March 13, 2024
This eBook discusses the origins of SIF prevention, outlines principles, models and tools available to EHS leaders to better detect and address SIF potential in their business...

Voice your opinion!

To join the conversation, and become an exclusive member of EHS Today, create an account today!